
16 MIN READ
AI agent guardrails: runtime enforcement for enterprise agents
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Neelabja Adkuloo
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Neelabja is a B2B SaaS marketer specialising in AI-driven revenue tools, CRM strategy, and sales operations content. She writes at the intersection of how AI agents are evolving from passive assistants into active employees, ones that don't just surface answers, but take action across the revenue stack. Her work draws on hands-on experience with modern sales tech stacks, with a focus on the shift from Gen 1 chatbots to Gen 3 agentic systems that read, reason, and write back.

Neelabja Adkuloo Articles
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27 Articles

16 MIN READ
AI agent guardrails: runtime enforcement for enterprise agents
16 MIN READ
AI Agent Testing: It’s a Loop You Run in Production, Not a Gate You Pass

16 MIN READ
Context engineering: the discipline of what the model sees before it answers

11 MIN READ
Accountability isn't the brake on autonomous customer service - it's the engine

12 MIN READ
Why AI for IT support should read systems, not just the docs

14 MIN READ
Voice AI resolution: metrics that measure solving, not just ending the call

11 MIN READ
Rethinking AI in ITSM: the data underneath the agent

14 MIN READ
Next best action: the whole category names an action it never takes

7 MIN READ
Enterprise service management: the case for shared understanding, not just shared tools
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