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Zendesk AI alternative 2026: keep, extend, or change?
ABOUT US
Neelabja Adkuloo
Member of marketing staff
Neelabja is a B2B SaaS marketer specialising in AI-driven revenue tools, CRM strategy, and sales operations content. She writes at the intersection of how AI agents are evolving from passive assistants into active employees, ones that don't just surface answers, but take action across the revenue stack. Her work draws on hands-on experience with modern sales tech stacks, with a focus on the shift from Gen 1 chatbots to Gen 3 agentic systems that read, reason, and write back.
