articles

Product & Engineering

Search
Why your AI won't tell you when it's wrong and what to do about it
6 min readWhy your AI won't tell you when it's wrong and what to do about it
Now anyone can build precise, editable dashboards – in minutes
7 min readNow anyone can build precise, editable dashboards – in minutes
Get the dashboard you want, without the analyst you have to wait for
6 min readGet the dashboard you want, without the analyst you have to wait for
Computer, upgraded: the map your AI needs
6 min readComputer, upgraded: the map your AI needs
Computer now automatically closes gaps in your knowledge base
5 min readComputer now automatically closes gaps in your knowledge base
Agent assist, done right: AI that investigates the whole ticket
8 min readAgent assist, done right: AI that investigates the whole ticket
The customer support agent that understands – and remembers – everything
10 min readThe customer support agent that understands – and remembers – everything
Voice AI that actually resolves customer calls – end to end
8 min readVoice AI that actually resolves customer calls – end to end
Capturing customer sentiment: the account you almost lost (but didn't)
6 min readCapturing customer sentiment: the account you almost lost (but didn't)
Experiments with voice: the speech-to-speech architecture | Part 1
7 min readExperiments with voice: the speech-to-speech architecture | Part 1
The collaborative computer: toward team intelligence
2 min readThe collaborative computer: toward team intelligence
Building in public: why using our own product makes us better
6 min readBuilding in public: why using our own product makes us better
What we learned building a remote MCP server
10 min readWhat we learned building a remote MCP server
Capturing developer intent at the moment of thought
10 min readCapturing developer intent at the moment of thought
The Main Thread Tax: Fixing LCP Without SSR - Part 2
11 min readThe Main Thread Tax: Fixing LCP Without SSR - Part 2
The Main Thread Tax: IndexedDB vs. Our LCP - Part 1.
10 min readThe Main Thread Tax: IndexedDB vs. Our LCP - Part 1.
Knowledge graphs vs. RAG:  Why reasoning beats retrieval
10 min readKnowledge graphs vs. RAG: Why reasoning beats retrieval
Computer, your AI teammate, is here
7 min readComputer, your AI teammate, is here
Knowledge graph vs RAG: the architecture behind accuracy
15 min readKnowledge graph vs RAG: the architecture behind accuracy
AI-Native foundation: unify your startup before friction takes over
8 min readAI-Native foundation: unify your startup before friction takes over
Why centralizing AI on a knowledge graph beats “Many MCP interfaces” for enterprise agentic systems
7 min readWhy centralizing AI on a knowledge graph beats “Many MCP interfaces” for enterprise agentic systems
Computer now connects with Microsoft Fabric, Teams, OneDrive, and SharePoint
2 min readComputer now connects with Microsoft Fabric, Teams, OneDrive, and SharePoint
MCP + Computer Memory: why enterprise AI needs access and insight
9 min readMCP + Computer Memory: why enterprise AI needs access and insight
Computer Agent Studio: build, deploy, and monitor AI agents without code
13 min readComputer Agent Studio: build, deploy, and monitor AI agents without code
Computer now connects with Linear, Slack, and Gmail
2 min readComputer now connects with Linear, Slack, and Gmail
DevRev’s unified data layer: Fast, contextual and reliable AI answers
14 min readDevRev’s unified data layer: Fast, contextual and reliable AI answers
When search works, teams move faster - here’s how we build it at DevRev
6 min readWhen search works, teams move faster - here’s how we build it at DevRev
Introducing voice support in DevRev
4 min readIntroducing voice support in DevRev
Why structured systems, not documents, are the key to enterprise-grade automation
4 min readWhy structured systems, not documents, are the key to enterprise-grade automation
Engineering depth: How tech companies can build to outlast the AI hype cycle
12 min readEngineering depth: How tech companies can build to outlast the AI hype cycle
Rethinking product management: Lessons on balancing chaos, conviction and empathy
10 min readRethinking product management: Lessons on balancing chaos, conviction and empathy
Tired of the Agile treadmill? Put customers first with the Essential Methodology
7 min readTired of the Agile treadmill? Put customers first with the Essential Methodology
How DevRev Brings Sequoia’s Vision for AI in 2025 to Life Through Unified Data
5 min readHow DevRev Brings Sequoia’s Vision for AI in 2025 to Life Through Unified Data
Email delivery insights: Bringing clarity to every customer interaction
2 min readEmail delivery insights: Bringing clarity to every customer interaction
DevRev for startups: Accelerating your AI-first journey
2 min readDevRev for startups: Accelerating your AI-first journey
How Startups Can Avoid Product Pitfalls Using Tools Like DevRev
3 min readHow Startups Can Avoid Product Pitfalls Using Tools Like DevRev
Discover the Power of Integration with AgentOS- Part II
4 min readDiscover the Power of Integration with AgentOS- Part II
How AI-Powered Chatbots Enhance Omnichannel Customer Support
5 min readHow AI-Powered Chatbots Enhance Omnichannel Customer Support
DevRev’s email evolution powers smarter customer support
7 min readDevRev’s email evolution powers smarter customer support
Discover the power of integration with Computer- Part I
4 min readDiscover the power of integration with Computer- Part I
Bridging the gap: Why software integration is crucial for CXOs
4 min readBridging the gap: Why software integration is crucial for CXOs
Event streaming: Capturing changes to data
5 min readEvent streaming: Capturing changes to data
What is the software product lifecycle? A complete guide for 2025
12 min readWhat is the software product lifecycle? A complete guide for 2025
Lightning fast support⚡️Like a pit-crew 🏁
6 min readLightning fast support⚡️Like a pit-crew 🏁
Explore DevRev’s new article creation and article analytics dashboard
4 min readExplore DevRev’s new article creation and article analytics dashboard
How GenAI search makes your knowledge base more effective
5 min readHow GenAI search makes your knowledge base more effective
How to Improve Agile Sprint Collaboration: 12 Essential Tips
22 min readHow to Improve Agile Sprint Collaboration: 12 Essential Tips
Bug vs Feature: What they are and how to manage them effectively
5 min readBug vs Feature: What they are and how to manage them effectively
Software Development Then & Now: Key Changes and Future Trends
8 min readSoftware Development Then & Now: Key Changes and Future Trends
What is Product-led Growth? Compared to Traditional Sales-led Growth
10 min readWhat is Product-led Growth? Compared to Traditional Sales-led Growth
Uncover the future of business efficiency with AgentOS
7 min readUncover the future of business efficiency with AgentOS
From Rigid Workflows to Agentic Automation: The AgentOS Advantage
5 min readFrom Rigid Workflows to Agentic Automation: The AgentOS Advantage
DevRev’s agentic AI: Powering human & AI connection
8 min readDevRev’s agentic AI: Powering human & AI connection
AI in SaaS: Retrofit or redesign?
10 min readAI in SaaS: Retrofit or redesign?
Navigating the saas universe in 2024
8 min readNavigating the saas universe in 2024
The philosophy behind our left navigation
4 min readThe philosophy behind our left navigation
There's nothing zen about your legacy support CRM
4 min readThere's nothing zen about your legacy support CRM
The notification updates that will elevate your focus
3 min readThe notification updates that will elevate your focus
February 2024 product highlights from DevRev
4 min readFebruary 2024 product highlights from DevRev
Spotlight: Michael Machado on why legacy support tools aren’t built for AI
12 min readSpotlight: Michael Machado on why legacy support tools aren’t built for AI
Epics in Jira vs enhancements in DevRev
4 min readEpics in Jira vs enhancements in DevRev
9 metrics to make your sprints more customer-centric
6 min read9 metrics to make your sprints more customer-centric
How to bring agility back to sprint planning
9 min readHow to bring agility back to sprint planning
DevRev successfully attains SOC2 compliance
3 min readDevRev successfully attains SOC2 compliance
Priority vs severity: What's the difference?
4 min readPriority vs severity: What's the difference?
Building a Copilot for PMs with Generative AI
8 min readBuilding a Copilot for PMs with Generative AI
The Importance of the Software Development Life Cycle in Agile Methodologies
7 min readThe Importance of the Software Development Life Cycle in Agile Methodologies
Bug tracking guide: Meaning, importance & best software
16 min readBug tracking guide: Meaning, importance & best software
Sprints and agile development: A user's guide to boosting productivity and efficiency
9 min readSprints and agile development: A user's guide to boosting productivity and efficiency
The Agile Approach: How Software Development Sprints Revolutionize Project Management
9 min readThe Agile Approach: How Software Development Sprints Revolutionize Project Management
Break free from agile pt. 2 - Streamlining software development challenges
3 min readBreak free from agile pt. 2 - Streamlining software development challenges
Break Free from Agile Pt. 3: Building Lasting Value through Outcomes
7 min readBreak Free from Agile Pt. 3: Building Lasting Value through Outcomes
Break Free from Agile: A New Philosophy for Developer Autonomy and Accountability
4 min readBreak Free from Agile: A New Philosophy for Developer Autonomy and Accountability
Building a Product Your Customer Actually Loves - DevRev Enhancements
4 min readBuilding a Product Your Customer Actually Loves - DevRev Enhancements
How to Reduce AWS Lambda Cost with Golang Profiling | DevRev
11 min readHow to Reduce AWS Lambda Cost with Golang Profiling | DevRev
Developing microservices faster with code auto-generation
4 min readDeveloping microservices faster with code auto-generation
Decentralized Authentication Technology: Exploring the Benefits of Secure and More Private Authentication Systems
4 min readDecentralized Authentication Technology: Exploring the Benefits of Secure and More Private Authentication Systems
DevRev marketplace: Connect with what matters
7 min readDevRev marketplace: Connect with what matters
Integrations: The crucial glue of saas success
15 min readIntegrations: The crucial glue of saas success
Question first approach to data gathering and analysis
6 min readQuestion first approach to data gathering and analysis
How Slack redefined collaboration in software development
7 min readHow Slack redefined collaboration in software development
Six ways you can use GitHub data to stop the meeting madness
8 min readSix ways you can use GitHub data to stop the meeting madness
GitHub with DevRev, creativity at its best
7 min readGitHub with DevRev, creativity at its best
Why AI won’t replace developers and why it will make our lives better
4 min readWhy AI won’t replace developers and why it will make our lives better
The why and what of DevRev
5 min readThe why and what of DevRev
Why should a developer be your first marketing hire?
6 min readWhy should a developer be your first marketing hire?
devrev-image-alt