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Connected knowledge base and in-app conversational AI transform logistics customer support.
The customer is a mid-market AI-powered logistics platform with global operations.
The company needed intelligent in-app support connected to its Jira/Confluence knowledge base. Manual ticket creation and routing slowed response and missed urgent, unhappy customers.
DevRev delivers in-app conversational AI via the PLuG widget, connects the Jira/Confluence knowledge base through AirSync, and automates ticket creation with sentiment analysis and priority-based routing.
Sentiment-driven automation unified and prioritized logistics support:
They connected their Jira Confluence knowledge base to our Conversational AI via AirSync. Their in-app chat widget resolves logistics questions instantly, and automated ticket creation uses sentiment analysis to escalate frustrated customers immediately.
