A Travel-as-a-Service Platform Consolidates Its Toolset After 50x Team Growth

From fragmented tools and ad-hoc support to one streamlined platform for a fully distributed team.

Company

The customer is a modern Travel-as-a-Service platform that scaled from 5 to 250+ employees during the pandemic with a fully distributed team.

Challenge

Rapid 50x growth created tool fragmentation, ad-hoc support, and communication and culture challenges across a distributed team.

Solution

The company consolidated Salesforce, Freshdesk, and Jira into DevRev's unified platform, improving support with AI-powered responses and unifying product and customer data.

Impact

Consolidating the toolset gave a fast-scaling distributed team one source of truth:

Consolidated Salesforce, Freshdesk, and Jira into one platform
AI-powered responses improved customer support speed
Unified product and customer interaction data to drive decisions
Centralized workflows replaced multiple disconnected tools
Improved communication culture across a distributed team
Upleveled customer experience and product management while scaling

Talk Track

A Travel-as-a-Service platform that grew 50x during the pandemic had tools scattered across Salesforce, Freshdesk, and Jira. We consolidated everything onto one platform with AI-powered support — unifying product and customer data and strengthening how their fully distributed team collaborates.