Faster Resolution with In-App AI Support

An AI meeting intelligence startup uses PLuG for instant in-app ticket resolution.

Company

The customer is a high-growth AI meeting-intelligence startup.

Challenge

The startup needed fast in-app support without pulling users out of their workflow. Traditional support channels were too slow for its fast-moving product.

Solution

DevRev's PLuG widget provides instant in-app AI support, resolving common queries without users ever leaving the product.

Impact

In-app AI support shortened resolution while keeping users in flow:

Reduced ticket resolution time with in-app AI
PLuG widget deployed for seamless in-app experience
Users get answers without leaving their workflow
AI handles common queries automatically

Talk Track

They use PLuG for in-app AI support — their users get instant answers without ever leaving the product. Resolution time dropped because users don't have to switch contexts to get help.