Breaking Information Silos Across 5 Teams with Conversational Search

A $1B+ supply chain platform validates DevRev's ability to unify knowledge for PM, Sales, SE, Support, and CS.

Company

The customer is a $1B+ enterprise supply chain planning platform with 1,000+ employees and global enterprise clients.

Challenge

Knowledge was fragmented across product documentation, customer feedback, support tickets, engineering issues, and implementation guides — forcing costly manual knowledge transfer between teams.

Solution

In a three-week proof-of-concept, DevRev's Conversational Search ingests data from across all sources to create a unified search experience, giving context-aware answers to five cross-functional teams.

Impact

The PoC validated unified, self-service knowledge across PM, Sales, SE, Support, and CS:

Unified search across product docs, tickets, issues, and implementation guides
Self-service knowledge access for 5 cross-functional teams
Context-aware answers replacing manual knowledge transfer
Accelerated onboarding and implementation cycles
Eliminated costly disruptions from repetitive internal questions

Talk Track

We're running a PoC with a billion-dollar supply chain company — their knowledge is scattered across 6+ systems, and 5 different teams can't self-serve. We're unifying all of it with Conversational Search so PM, Sales, SE, Support, and CS can get context-aware answers instantly instead of disrupting each other.